Store Policies
We are available to answer any questions via telephone or email.
Telephone: (818) 348-2133
Toll Free in USA: (888) 367-4251
Customer Service: cs@therapyg.com
Shipping Charge and Delivery Information
For the Continental United States, Alaska, Hawaii and Puerto Rico
| Delivery Option | Processing Time | Shipping Time | Delivery Time | Cost |
|---|---|---|---|---|
| Standard Shipping, Usually, USPS Priority Mail | 0-1 Business Days | 1-6 Business Days | 1-7 Business Days | $9.00 Free if Order is over $50 |
| UPS 2nd Day Shipping | 0-1 Business Days | 2 Business Days | 2-3 Business Days | See Check-out |
| UPS Next Day Shipping* | 0-1 Business Days | 1 Business Day | 1-2 Business Days | See Check-out |
*Please note we typically ship all Next Day Air orders received by 12 pm Pacific Standard Time the same day.
Canada: Orders over US$60 are flat US$20. See Check-out for actual costs for quicker services. A good value for money is PRIORITY MAIL flat rate boxes via USPS (United States Postal Service). The medium flat rate box holds 4 x 33.8oz Liters plus 2 x 12 oz (350ml) or smaller bottles and the large flat rate box holds 5 x 33.8oz Liters plus 3 x 12 oz (350ml) or smaller bottles.
Please be aware that upon delivery your local carrier may collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties or EU import taxes, tariffs and VAT..
Other Countries: See Check-out for actual costs and for faster options. A good value for money is PRIORITY MAIL flat rate boxes via USPS (United States Postal Service). The medium flat rate box holds 4 x 33.8oz (Liter) plus 2 x 12 oz (350ml) or smaller bottles and the large flat rate box holds 5 x 33.8oz (Liter) plus 3 x 12 oz (350ml) or smaller bottles. The maximum shipping cost will be medium flat rate box.
Please be aware that upon delivery your local carrier may collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties or EU import taxes, tariffs and VAT.
Hazardous Materials:
In certain situations our Aerosol Hairspray can be shipped via UPS Ground service only.
Sales Tax:
No Sales Tax will be collected (except for shipments to California).
Payment Options:
Visa, MasterCard, Discover, Amex, Paypal
Privacy Policy:
Your privacy is important to us. We follow a strict anti-spam policy and do not spam our customers, ever. Your contact information will not be leased, rented, sold or shared with anyone.
100% Guarantee:
If you’re not absolutely delighted with our products just return the unused portion for a full refund, credit or exchange within 90 days. (Unfortunately, we cannot refund shipping charges) (If no shipping was charged, then the actual shipping cost will be deducted from the refund)
Impeccable customer service through well trained and knowledgeable customer service personnel.
Online Security:
Using state-of-the-art encryption security technology, your online order is secure. When you place your order, you will be taken to our secure server prior to being asked for your credit card number. We use an address verification system to compare your billing address to your credit card on file with your bank. Please note that unless this matches, we cannot process your order.